Problem with your water cooler? Here are some simple solutions to the most common problems.
My cooler is leaking
The most likely cause is from a pinhole in your bottle of water. You should take the bottle off the cooler immediately to prevent further leaking. Once the bottle is off of the cooler, monitor the level of water that is left in the cooler’s reservoir. If the level of the water does not change over the course of a few minutes, then you can be assured that the problem was caused from the bottle and not the cooler. Mark that bottle of water with a black X and your Route Salesman will replace it for you at no charge on your next delivery.
If the water level in the reservoir continues to decrease after the bottle is removed, you can try to tighten the spigots on the front of the cooler as they may have become loose after use.
If none of these solutions fix your problem, contact our Personal Account Department and we will arrange for a replacement cooler to be delivered to you.
There is no water coming from my cooler
First check to make sure that your bottle is full and replace it if necessary. Be sure to remove the cap completely if you do not have a spill-proof cooler (with a prong or spike in the center of the well).
Check to see if the flipper is working. If the safety flipper is not working, no water will come out of the spigot. We will replace your flipper if necessary.
Check to see if there is ice buildup inside the well of your cooler that may be blocking the flow of water. To do this, remove the bottle and look into the well. If you see a thick ring of ice inside, unplug the cooler and let the ice thaw. Water should flow out of the faucet at this time. Look on the back of the cooler and adjust the thermostat to a lower lever to prevent future ice buildup (not all cooler models have adjustable thermostats. Call our Personal Accounts Department for help with this). Replace the bottle of water and enjoy!
The cold water is not coming out cold
The most common cause of water not coming out cold is filling a large pitcher or container with cold water. Once filled, the new water that enters the reservoir needs around 20 minutes to reach its desired temperature. Try another cup again after that time.
If still not cold, make sure the outlet that the unit is plugged into is working properly.
If still not cold, there may be a problem with the compressor and the unit will need to be replaced. If so, please contact our Personal Accounts Department and we will arrange for a replacement cooler to be delivered to you.
The hot water is not coming out hot
The most likely cause of not hot water is the internal “baffle” coming out of place when a new bottle is placed on the cooler. The baffle is what separates the hot from the cold water in the coolers well. If this comes out of place, the water will mix and will not be hot. To fix this, simply take the bottle off of the cooler, drain the remaining water from the well and you will see the flat, circular baffle (either metal or plastic depending in cooler model). Just place it firmly back in the center of the cooler well so that it is sitting flat, and replace the bottle of water. Hold down the hot spout until water begins to flow out. Give the water at least 20 minutes to reach it’s desired temperature.
If this does not work, check to make sure that the switch on the back of the cooler is in the “ON” position. This controls the hot tank.
If this does not work, or if there is not hot switch on your cooler, make sure the outlet that the cooler is plugged into is working properly.
If none of these solutions cause your water to be hot, call our Personal Accounts Department and we will arrange for a replacement cooler to be delivered to you.
Instructions For Cleaning Your Cooler
- Unplug the water cooler from the electrical outlet
- Drain all the water from the cooler well through the spigots
- Scrub the cooler with warm water.
- Pour 1 gallon of warm tap water and mix in 1 tablespoon of baking soda
- Wait a few minutes for the baking soda to dissolve
- Once dissolved, drain the water through the spigots
- Pour another gallon of warm water into the cooler well and drain through spigots to eliminate any traces of baking soda
- Remove drip tray, wash and rinse thoroughly
- Wipe off the spigot(s). Wipe off top and sides of the cooler
- Replace water bottle and plug the cooler back into the electrical outlet
NOTE: We recommend rinsing your cooler on a regular basis to ensure healthy and refreshing water for your family.